FAQ

Q1: How Can I Do Custom Jewelry?

A: First, if you send us your stl or 3DM files, we will print wax and cast, and then finish them.

Second, if you do not have stl files, and you can send us images and requirements, our designers will make a render first. After you approved, we will make the CAD files and proceed production.

Q2: What Is Your Minimum Order Quantity (MOQ)?

A: For wholesale, Our minimum order quantity (MOQ) starts at 50 pieces per design. This MOQ is negotiable and can vary depending on the product.

For custom designs and OEM, 1pcs is good with us, we can make custom designs in sterling silver, 14K, 18K gold, and PT950.

Q3: Are you a direct manufacturer or a trading company?

A: We are a fine jewelry manufacturer with 17 years of experiences in Guangzhou China, providing end-to-end one-stop services for jewelry customization and wholesale.

Q4: What Are Your Shipping Options?

A: Fedex, DHL, UPS

Q5: If Quality Problems Happen, How Should I Do?

A: Just contact us with your concerns, and we’ll offer solutions, including redo, compensation or refund. Our customer satisfaction rate reaches 99.5%.

Q6: Do You Offer Customization?

A: Yes, we do customization.

Q7: Can I Sign A Confidentiality Agreement For Custom designs?

A: Yes, we can sign a Non-Disclosure Agreement for custom designs. We understand the importance of protecting your intellectual property and sensitive information, and we are dedicated to ensuring that your designs and ideas remain confidential throughout the manufacturing process.

Q8: Who Do You Work With? What Types Of Businesses Do You Serve?

A: We work with a wide range of jewelry businesses across different stages and markets. Our core partners include wholesalers and distributors, retailers and e-commerce sellers, start-up and emerging brands, as well as sustainability-focused jewelry businesses. Beyond these categories, we also support designers, private-label brands, and regional B2B buyers. We have 3,500+ customers across 50+ countries and regions.

Q9: How About Lead Time?

A: Stock models: Sample order: 3-5 days. Bulk order: 15-20 days; Custom designs: Sample order: 20 days. Bulk order: 25-30 days; For urgent order, lead time can be negotiated.